Frequently Asked Questions
Q: How do I place an order for design services?
To order design services, simply visit our website, choose the specific design service you need, fill out the customization details, and proceed to checkout. Follow the instructions to complete the payment securely through our payment processor, Stripe.
Q: What payment methods do you accept?
A: We accept payments via credit card using the Stripe payment processor for both design services and online course purchases.
Q: How will I receive the custom design work I ordered?
A: Upon successful completion of your order, you will receive the custom design work via email or through a cloud folder, as specified in the delivery details. We will notify you when your order is ready for download.
Q: Can I request changes or modifications to the design after placing an order?
A: Additional requests or modifications to the original scope may be accommodated, but they may be subject to additional charges. We will communicate any additional costs before proceeding with the extra work.
Q: What are the system requirements for accessing the online design courses?
A: Our online design courses are accessible through our Learning Management System (LMS). All you need is a stable internet connection and a compatible device (computer, tablet, or smartphone) to access the course materials.
Q: Are refunds available for online course purchases?
A: Refunds for online course purchases are subject to our refund policy, which is available on our website. Please review the policy for detailed information on refund eligibility.
Q: How is my personal information protected when making online payments?
A: We prioritize the security of your personal information. Online payments are processed securely through Stripe, a trusted and reliable payment processor. We do not store your credit card details on our servers.
Q: Can I share my online course access with others?
A: No, sharing your online course access with others is not allowed. Each course purchase is for individual use only, and sharing access may result in the suspension of your account.
Q: What happens if I face technical issues with the online courses?
A: If you experience technical difficulties with our online courses, please contact our support team at support@andlogy.com. We will work promptly to resolve any issues and ensure you have a seamless learning experience.